FAQ’s

How do I make payments for my goods?
  1. You can make payments by paying cash at our store.
  2. You can make payments by paying directly into our bank accounts via direct deposit or bank transfers. GZK CONCEPT DIAMOND BANK ACCOUNT NUMBER 0045114433
  3. You can make payments online on our website with your ATM card.
What if I receive an incorrect size?

You can return the item and another will be sent to you. You will not be charged for the second delivery

What size chart are you using British or American?

At GZK, we use the British size chart to an extent. For example if you wear a British size 12 shirt then GZK Size 12 ought to fit.

Where do you deliver to?

We deliver to all major cities and towns in Nigeria.

Do you have a return policy?

Yes we do have a return policy.

all complaints should be sent via sms e-mail or phone within 24 hours after which the customer would have received his/her consignment if after 24 hours and GZK does not receive any complaints it will be assumed that the customer is satisfied with the product.

We do not make refunds for products already paid for but we do allow our customers to make exchanges and the difference in the price rates will be paid for by the customer.

Where is your office in Nigeria?

Our registered office address is 40 Ogunlana Street Masha Roundabout, Surulere, Lagos State.

How long does it take before I receive my goods?

Delivery takes between 3 – 7 working days,after full payment has been made and confirmed.

I have made an order by mail, but I have not received a reply?

Please allow at least 1 working day for us to respond to your request or you may have a spam blocker filtering E-mail from us. Make sure to keep your user information current and try turning off any spam blockers that may be preventing our messages from getting to you. Or, to ensure our E-mails always reach you, add info@gzknigeria.net to your address book.

Will I get a proof of payment?

Every order we send out will be accompanied by a receipt of payment & an itemized delivery note.

How do i place and order?

Go to our website www.gzknigeria.net select your order and make payment via our various payment options, pay on delivery, bank transfer, online payment with ATM card or walk in to our shop and pay cash.

When should I expect my order?

Our aim is to dispatch all orders within 48 hours on confirmation of payment. All time scales exclude weekends where orders are normally dispatched on the following Monday.

Stock Availability

Sometimes items are out of stock at the time of ordering. If we are out of stock on an item in your order, we will hold on and dispatch all items at the same time, this will not take longer than one week.

What if my order doesn’t arrive when I expect?

If your delivery is more than 2 working days overdue, please contact us.

Pay on delivery?

Customers within Lagos. Only customers in Lagos are allowed to pay on delivery but the delivery rate must be paid for whether you make a purchase or not.

How long does it take before I receive my goods?

Delivery takes between 3 – 7 working days,after full payment has been made and confirmed.

Still need help?

For any other questions, please email us at info@gzknigeria.net or call us on 08033449004

022032051 041

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